Thank you for shopping with EliteScreens. We are committed to delivering quality products and ensuring your satisfaction. Please review our Return & Refund Policy to understand your rights and responsibilities when requesting a return, exchange, or refund.
1. Returns
1.1. You may request a return within 7 days of receiving your order. To be eligible:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns that do not meet these criteria may be declined
1.2. To initiate a return, please contact our support team at support.india@elitescreens.com
Our team will provide return instructions and assist you throughout the process.
2. Refunds
2.1. After we receive and inspect your returned item, we will notify you of the status of your refund.
2.2. If approved, the refund will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider, typically within 7 business days.
3. Shipping Costs
Shipping costs are non-refundable. If your return is approved, the cost of return shipping may be deducted from your refund unless the return is due to a product defect or shipping error.
4. Damaged or Defective Items
4.1. If you receive a product that is damaged, defective, or not as described, please contact us immediately.
We will offer a resolution such as:
- A replacement item
- A full refund
- Store credit, if preferred
Please provide photos of the issue when possible to help us resolve the matter quickly.
5. Contact Us
If you have any questions or require assistance with your return, refund, or exchange, please reach out to us at: support.india@elitescreens.com
